FAQ Balloons

Can I order balloons and pick them up at a different date?

Yes, you can. We suggest ordering 1 - 2 days prior to your event to ensure you get the exact products and pick up time that you are after.

Do you do deliveries?

Yes, we will do deliveries in the Canberra and Queanbeyan area. Standard delivery is around $30.00,

• Monday to Friday between 10:00 – 5:00 pm. $30.00
• Monday to Friday other times - Aditional Charges applicable
• Saturday $35.00 with restrictions on delivery times.

What about deliveries interstate?

We can organise for un-inflated balloons to be sent via courier or Australia Post throughout Australia, However we are unable to arrange delivery of our helium inflated bouquets interstate at this stage

Why is there a difference between “Shipping” "Free Shipping and “Delivery” pricing?

Pricing is different because certain products, particularly inflated balloons, require more specialised delivery method than other products. Helium balloons, for example, need more care and space in order to arrive in a suitable condition, and are not suitable for interstate delivery from us.

If I need to ask questions about pricing or to place an order, what is the best way?

If you have any quiries or want to place an order, you can enquire via our email: Sender Email or if you can contact us on Store Phone Number.

When do I have to pay for my balloon order?

All balloon orders must be paid in full before we commence inflation. This is because of the increase in the number of "No Shows". We apologise for any inconvenience.

Am I able to cancel my balloon order and get a refund?

Yes, balloons orders can be cancelled;

• If the order is using our standard stock items, this can be done right up to us commencing the inflation process. 
• If we have commenced the process or your order has required special products, we will refund the difference between uninflated product and/or the cost of the product..

How do I go about cancelling my balloon order?

In order to cancel you, will need to talk to one of our friendly staff and get an order confirmation number. Keep this number handy untill we have processed your refund. PLEASE NOTE: Leaving a message on an answering machine or sending an email is not always received by the inflation studio in sufficient time.

If you out of stock for the items we ordered, what can we do?

You will be contacted by one of our lovely staff. They will to confirm whether we can restock from our supplier, or, if this cannot be acheived within your timeframe, they will adise you on how to cancel the order.

How long does shipping and delivery take?

We will endeavour to deliver your items as soon as possible, however please allow up to 4 working days from the date payment is received by us. If you require your order by a particular date, please ensure we are aware of this requirement, so we can advise if that is possible. 

How do we pay for the orders?

A: You can either pay by Mastercard, Visa or PayPal through the Website, Mastercard or Visa over the phone, Direct Deposit, (Details provided on your order or invoice), or visit the store and pay cash. Cash on Delivery is not an option.

Am I able to buy products in bulk or by the cartons?

Yes. We are more than happy to sell by the cartons and the price will be at a wholesale price.